Please read the Terms and Conditions sections below.

By accessing or visiting this web site, you agree to be bound by their contents. If you do not wish to be so bound, you must not access or visit this web site.

Shopping Cart Terms & Conditions


By placing an order online with Acupet you are confirming your intention to purchase the items you select.

Once you place an online order you are accepting your legal responsibility to make full payment to Acupet.

All online orders will be confirmed by Acupet via email to you.

Notwithstanding the above, you may cancel your order by notifying Acupet ( PRIOR to dispatch.

All orders where payment has been received by Acupet which are cancelled prior to dispatch will be fully refunded within 28 days.

Stock Availability

Acupet makes no promise to hold all products at all times. We therefore reserve the right to part-ship the rest of your order as soon as possible at no extra cost to you.


Acupet aims to dispatch your order within 1 business day of receiving that order.

You can expect your delivery within 3-7 business days after despatch.

An Australia Post standard delivery fee applies to each order. Additional charges due to bulky items or deliveries outside capital cities may be passed on at cost.

Deliveries can only be made to street addresses.

OK To Leave: In your Delivery Instructions, please let us know if it is OK to leave your parcel unattended at your address. We hold no responsibility for lost or misplaced parcels that are left according to this instruction. Select this option at your own risk.

If you require a signature upon delivery and do not allow us to leave your parcel you are accepting full responsibility to follow up your order with Australia Post should you miss delivery.

In the event that your parcel is returned to Acupet because delivery could not be made, it is the customer's responsibility to pay for all re-delivery costs.


Acupet accepts online payment in a secure environment via PayPal.

All prices are quoted in Australian Dollars and are inclusive of GST. The current rate of GST is 10 percent.

Refunds, Exchanges and Returns

Acupet only provides refunds /exchanges for returned goods that are not of acceptable quality or do not match description.

Acupet will pay for the cost of returning such goods and all such returns must be accompanied by documentary proof of purchase.

Acupet is not responsible for the loss of returns during transit and we recommend that you obtain proof of posting.

All returns must be addressed to: 120 Buxton Ave, Buxton, NSW 2571

Acupet WILL NOT accept returns for incorrect choice, change of mind or minor problems.

In exceptional circumstances, Acupet reserves the right, by special arrangement with the customer, to accept returns with minor problems. Acupet may, at its discretion, offer an exchange, refund or other solution to remedy the minor problem. Returns made by special arrangement must be made at the customer's expense, with proof of purchase provided.

Conformity of Goods

Although due care is given to the accuracy of specifications and descriptions of products made on our website, these are given for the purpose of general information only and are not binding on Acupet. Any colour reproduction of our products are subject to browser variations and can only be regarded as a close representation.


Acupet is not liable for any delivery delay or failure to deliver due to any cause beyond its reasonable control.

General Terms & Conditions

The legal entity carrying on business under this website is here under referred to as “the business”


Copyright in this website rests with the business. You may download and use content including copy, data, code, images from this web site for your own personal reference only. Such information is not to be used for commercial purposes and it must not otherwise be reproduced, distributed or transmitted to any other person or otherwise incorporated into any publication or media without prior permission obtained from the business.

Website: implied agreement to access at own risk

Persons or entities who access, visit, download data or material from this website assume all responsibility and risk for the use of this website and the Internet generally.

By accessing or otherwise using this website you agree to take full responsibility for all costs associated with its use and you agree to fully indemnify the business against all claims and damages arising directly or indirectly from or related to your access and use of this website.

Under no circumstances, including negligence, shall the business be liable for any direct, indirect, incidental, special or consequential damages or loss of profits that result from the use or inability to use this website and/or any other websites which are linked to this site.

The business bears no legal liability for such events as computer system damage, loss of data, interruptions, file deletions, viruses, defects, performance or communication failures, theft or unauthorised access which may occur from accessing or using this website.

The business does not warrant that any defects in this website will be corrected or that this website or the server that makes it available will be free of viruses or other harmful elements.

Internet: data transmission at own risk

While every reasonable effort has been made to protect data transmission over the Internet, this cannot be guaranteed as totally secure. You agree that all information provided by you to the business via forms on this website or via associated emails is transmitted at your own risk.

Content: accuracy, currency and subject to change

Every effort has been made to ensure the accuracy and currency of information contained within this website. Visitors or users should make independent enquiries in all situations where they intend to rely upon such information. The business gives no assurance and does not warrant the accuracy, completeness, currency, non-infringement or availability of information on this website and takes no responsibility for circumstances which may affect the accuracy or currency of information on this website.

The business accepts no liability or responsibility to any person or entity as a consequence of acting upon or in any way relying upon the information or material contained in this website.

Visitors and users finding information that is inaccurate or misleading in any way are invited to contact the business.

The business reserves the right to make changes to website content at any time and without notice and shall bear no legal responsibility for technical inaccuracies or typographical errors which may occur.

Content: no professional advice, no warranties, no contract

The business declares that all website content on this website is general comment only. Information posted on this website must not be construed as professional advice. Website content is not intended to replace consultation with a qualified professional. No person or entity shall rely on any information contained in this website. It is recommended that users and visitors to this website obtain specific advice from a qualified professional.

No information on this website shall create a warranty. This web site is provided on an “as is” or “with all faults” basis without warranties of any kind, express or implied. This disclaimer applies to, but is not limited to, title, merchantability, fitness for a particular purpose and any warranty which may otherwise arise from a trade practice, course of dealing or usage. This website is not intended to be a contract, explicit or implied.

Content: no representations, no endorsements

All website references to legal entities; their products or services; hypertext links to other websites; or mentions/images of trade names or trademarks are provided solely for the purpose of convenience and do not constitute or imply any representation or endorsement by the business which is not responsible for the website content, practices, products or services of any other unrelated legal entity and are not liable for any resulting damage or injury.

Content: links to other sites

This website may contain links or references to other websites. The business is not responsible for the accuracy, legality or copyright compliance of any information contained therein.

Third Party Services and Products: no warranty

The business may refer to or use services and products including but not limited to software which have been produced and/or supplied by third parties.

The business does not give any warranty in relation to third party services and products, whether disclosed on this website or not, including any warranty as to their features, performance, merchantability or fitness for purpose and are not liable for any claim or breach arising in relation to third party services and products.

Website: security features and indemnity

By accessing or visiting this website, you agree to observe and maintain the confidentiality of all security features relating to the use of this website (including passwords, access arrangements, etc).

The business will not be liable for damages arising from any unauthorised breach or disclosure of these security features on your part.

You agree to indemnify the business for any loss or liability incurred by the business arising from your unlawful, unauthorised or improper access or use of this website or any breach of these terms by you or your employees, staff, contractors or agents.

Website: availability

The business does not guarantee constant availability of access to this web site and accepts no liability for down time or access failure for whatever reason. By attempting to accessing or otherwise use this website you agree to take no legal action against the business for any loss incurred as a result of failure to access or use this website.

Law and Territory

The above Terms and Conditions are for use within Australia and come under the jurisdiction of the state of New South Wales.

To the extent permitted by law, the business excludes all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, any information on the website.

If any law prohibits the exclusion of such liability, the business hereby limits its liability, to the extent permitted by law.

In the event that the business provides products and services outside Australia, the business provides no warranty, express or implied, that the use of this website, or the placing of an order through this website, will comply with any laws or regulations outside Australia.

Any products and services not permitted under offshore domestic laws are not offered via this website.